Contact 98PKR

Most questions fall into a handful of buckets - account access, deposits, withdrawals and bonus terms. Pick the channel below that matches your issue for the fastest response.

1VS1 Specialist Chat

98PKR's in-app support is framed around a "1VS1" model - a dedicated contact rather than a different agent every time you reach out. It's the fastest route for anything time-sensitive, like a delayed deposit. Have your registered number ready before you start the chat.

WhatsApp VIP Support

Higher member-level accounts are offered a WhatsApp channel for a more direct line to support. If you don't see this option in your app yet, the standard in-app chat covers the same range of issues.

Email Support

Better suited to account verification, disputes, or anything that needs documentation such as a screenshot or transaction record. Email support@98pkrapp.org.pk for general queries.

Before You Contact Us

Having the right details ready cuts resolution time significantly:

  • Your registered mobile number or email
  • For transaction issues: the reference number, exact amount and approximate date/time
  • For login issues: the specific error message or symptom you're seeing
  • A screenshot of the error or pending transaction, where possible

Issue-Specific Guides

Before reaching out, check whether your question is already answered in one of the dedicated guides: login issues, registration and verification, deposit not reflecting, withdrawal delayed or stuck, or the bonus FAQ on the 98PKR homepage.

98PKR support will never ask you for your password or OTP. If anyone does - including someone claiming to be 98PKR staff on social media - do not share it, and report the conversation through official channels.

Frequently Asked Questions

What is 98PKR's 1VS1 support?
It's the in-app chat model 98PKR uses instead of a generic rotating queue - a single point of contact rather than a different agent each time.

What information should I have ready before contacting support?
Your registered mobile number or email, plus the reference number, amount and time for any transaction issue.

Does 98PKR support WhatsApp?
Yes, generally offered to higher member-level accounts, alongside the standard in-app chat for everyone else.

Will 98PKR support ever ask for my password or OTP?
No - never share either with anyone, regardless of who they claim to be.